Terms of Use

These Terms of Use ("Terms") are a binding agreement between you and Innatora ("Innatora", "we", "us"), which operates the Innatora website, apps and related services (the "Service") from Alberta, Canada. By creating an account, ticking the agreement box, or otherwise using the Service, you accept these Terms and our Privacy Notice. If you do not agree, do not use the Service.

You must be at least 18 years old and the parent or legal guardian of any child you add, or have that parent's or guardian's permission and authority to act for the child. Children may use the games only under an adult account and with that adult's consent and supervision. Children cannot create accounts or enter into these Terms.

Innatora is a general-interest parenting and play service. It suggests activities, offers games, and reflects back what you and the games noticed, for your information and enjoyment. Innatora is not:

• a medical, psychological, psychiatric, developmental, therapeutic or diagnostic service or device;
• a test or assessment of intelligence, aptitude, giftedness, learning differences or disability;
• educational, career, parenting-professional, legal or financial advice;
• a predictor of any child's future ability, talent, achievement or path in life;
• a substitute for a qualified doctor, psychologist, therapist, teacher or other professional.

Signals, labels, summaries, snapshots, reports, certificates and plans describe what was recorded in a small window of play, using simple rules that have not been validated as measures of anything. They can be incomplete or wrong. Do not make medical, educational, placement or other important decisions about a child based on the Service. If you have any concern about your child's health, development, learning or wellbeing, consult a qualified professional. Nothing in the Service creates a professional or fiduciary relationship.

Talent Compass, the closer-look checklist and the Advanced Learning Check

The Talent Compass shows how an interest is developing over time (for example "exploring" or "deepening"), based on what was recorded in the Service: engagement, coming back to things, practice and the child's own choices. It describes interest and practice, not ability, intelligence or talent level. It is not a talent identification, giftedness, or psychological or educational assessment, it does not compare children, and it does not predict a child's future. Suggested activities, clubs, programmes, competitions and "worlds to explore" are general ideas and examples, not endorsements or recommendations of any provider or career.

The "Worth a closer look?" checklist records your own observations and shows general, informational suggestions such as talking to a teacher or a qualified professional. It cannot determine whether a child has any particular learning need, and it must not be used to decide eligibility for any programme, placement, acceleration or support. Only qualified professionals can assess a child. You are responsible for any decision you make.

The Advanced Learning Check (formerly the Gifted Pre-Check) is a structured checklist for parents. It combines your ratings, your answers about early milestones and short memory tasks done at home, and gives a general outcome (keep exploring, some signs worth watching, or worth discussing with a professional) of whether a professional assessment may be worthwhile. It is not a standardised or psychological test, does not measure intelligence or give an IQ, does not identify or diagnose giftedness or any other condition, and is not validated against any population. Approximate developmental reference values are used internally and are never shown as a score or comparison. Home conditions, tiredness, language, nerves, attention and practice can all change results, and the indication can be wrong in either direction: it may suggest an assessment that turns out to be unnecessary, or miss a child who would benefit from one. Any decision to seek, or not seek, a professional assessment is yours. We are not responsible for the cost or outcome of any assessment.

Some content, such as weekly briefings, insights, game stories, activity twists and suggestions, is drafted by artificial intelligence and checked by automated rules. AI output may be inaccurate, incomplete, out of date or unsuitable for your family, and may not reflect your child. It is a starting point for your own judgement, not advice or fact. You are responsible for how you use it.

Activities are ideas only. You alone decide whether an activity, game, material, place or amount of screen time is safe and suitable for your child, considering their age, abilities, health, allergies and surroundings. You are responsible for supervising your child at all times, providing safe materials and environments, and adapting or skipping anything that isn't right for them.

Activities may involve movement, climbing, water, food, cooking, small parts, tools, household items, animals or the outdoors, which carry risks including choking, allergic reaction, illness, injury, property damage and, rarely, death. Games involve screens, sounds and quick movements; stop if your child shows discomfort, and consult a doctor if your child has a condition such as photosensitive epilepsy. To the fullest extent permitted by law, you voluntarily assume all such risks for yourself and your child.

You are responsible for your account, your sign-in details, your grown-up PIN, and any device you pair as a kid device, and for everything done through them. Keep paired devices and codes secure, and unpair a device you no longer control. You decide your child's daily limits.

If you invite family members, teachers or others to add moments, you are responsible for choosing whom to invite and for switching off links you no longer want used. People you invite must follow these Terms, and what they write is their own content, not ours.

If you invite a co-parent or a teacher with an account, you confirm that you are a parent or legal guardian of each child you share and that you are entitled to share that child's information with them. You choose what a teacher can see and do, and you can change or remove access at any time. Teachers use Innatora at a parent's invitation, for that family, and do not act for Innatora; Innatora does not select, vet, employ or supervise them. Approve only assignments that are suitable for your child. You remain responsible for supervising your child, including when they do something a co-parent or teacher assigned, and activities are always to be done with a responsible adult present.

You keep ownership of what you and your invitees add, such as notes, photos and names ("Your Content"). You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process and display Your Content only to provide, secure and improve the Service for you, as described in the Privacy Notice. You confirm you have the right to add Your Content, including consent from anyone shown in photos, and that it doesn't break any law or anyone's rights. Please don't add health information or other sensitive details.

Share images, certificates and the passport are created on your own device. If you choose to post or send them, you do so at your own discretion and risk, and the platform you post to has its own terms. Think carefully before sharing anything about a child publicly. We are not responsible for what others do with content you share.

Seller. Paid plans and Checkpoints are sold through our payment partner, Paddle (Paddle.com Market Ltd and its affiliates), which acts as the merchant of record and handles payment, tax and invoicing under its own buyer terms. Prices are shown before you pay and may include or add applicable taxes.

Subscriptions renew automatically at the end of each monthly or yearly period, at the then-current price, until you cancel. You can cancel at any time from Plans & billing; cancellation takes effect at the end of the current paid period, and you keep access until then. We may change prices for future periods with at least 30 days' notice; the change applies from your next renewal, and you can cancel before it does.

Plus Trial. The Innatora Plus Trial needs no payment details, is limited to one per person and household, and ends automatically on the date shown. Nothing is charged when it ends: the account returns to Innatora Free, Plus features pause, and nothing saved is deleted. We may change or end trial offers at any time.

Refunds. Except where required by law or stated in Paddle's terms, payments are non-refundable and we don't give credits for partial periods or unused features. If something has gone wrong, contact us at support@innatora.com and we'll look at it fairly. Nothing here limits any right to cancel or get a refund that you have under consumer law where you live.

Checkpoint credits unlock one Checkpoint report each, have no cash value, can't be transferred or exchanged, and may be subject to an expiry date shown when they are issued.

You may share your personal invite link with people you know. A new account that joins through it gets the Innatora Plus Trial. For every two such accounts that pay for Innatora Plus, you get one month of Innatora Plus free: if you have a paid subscription, your next payment moves one month later at no charge; otherwise you get one month of Plus that ends on its own and is never charged. Rewards are only for genuine new families: not for your own or duplicate accounts, purchased or automated sign-ups, spam, or links posted where unsolicited messages aren't allowed. Rewards have no cash value. We may withhold or reverse rewards obtained in breach of these rules, and we may change or end the programme at any time.

You agree not to:

• add a child you are not the parent or guardian of, or use the Service to watch, track or harm any child or person;
• enter health, clinical, or other sensitive information, or other people's personal information without permission;
• upload unlawful, harmful, sexual, hateful or infringing content;
• misuse invite links, kid-device codes or referral rewards;
• probe, scan, overload or attack the Service, bypass its security or limits, or access other families' data;
• copy, scrape, resell, reverse engineer or build a competing product from the Service, except as the law allows;
• use the Service in any unlawful way or to break these Terms.

The Service, including its software, design, games, creatures, activities, text, graphics, logos and the name Innatora, belongs to us or our licensors and is protected by law. We give you a personal, revocable, non-transferable licence to use it for your family's own non-commercial use under these Terms. If you send us ideas or feedback, we may use them freely without owing you anything.

The Service relies on third parties, such as hosting, AI, payments and sign-in providers, and may suggest kinds of real-world activities, places, clubs, books or experiences. These are general ideas, not endorsements or checked recommendations. We don't control and aren't responsible for third parties, their services, content, safety or terms. Check anything you choose to do or use, and use it at your own risk.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AVAILABILITY, SECURITY AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF HARMFUL COMPONENTS, THAT DATA WILL NEVER BE LOST, OR THAT ANY INSIGHT, SUGGESTION OR RESULT IS ACCURATE, COMPLETE OR SUITABLE FOR YOUR CHILD.

TO THE FULLEST EXTENT PERMITTED BY LAW, INNATORA AND ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS, REVENUE, GOODWILL OR OPPORTUNITY, OR FOR ANY DECISION MADE IN RELIANCE ON THE SERVICE, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY UNITED STATES DOLLARS (USD $50).

Some places don't allow certain exclusions or limits, so some of the above may not apply to you. Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited, including liability for fraud, or for death or personal injury caused by our negligence where the law doesn't allow that to be limited.

To the fullest extent permitted by law, you release Innatora and the people listed in section 13 from claims arising from activities, games or decisions you choose to undertake with your child, and from the acts of people you invite or third parties. You agree to indemnify and hold them harmless from any claim, loss, liability or expense (including reasonable legal fees) brought by anyone, including your child or a person you invited, arising from your use of the Service, Your Content, your supervision of activities, content you share, or your breach of these Terms or the law.

Talk to us first. Before starting any formal claim, please email legal@innatora.com with a description of the issue and what you'd like, and give us 30 days to try to resolve it informally.

Law and courts. These Terms and any dispute relating to the Service are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there, without regard to conflict-of-law rules. The courts of Alberta have exclusive jurisdiction, and you and we submit to them, except that either of us may bring an individual claim in a small claims court that has jurisdiction.

Individual claims only. To the fullest extent permitted by law, claims may be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated or representative proceeding, and must be started within one year after the claim arose.

If you are a consumer living in a place whose laws give you the right to bring claims in your local courts, under local law, or as part of a class, and that right cannot be waived, nothing in this section takes that right away.

You may stop using the Service and delete your data at any time from Your data & account. We may suspend or close accounts, remove content, or withhold rewards if we reasonably believe these Terms or the law have been broken, or to protect children, other users or the Service. Sections that by their nature should continue (including 6, 10 and 12 to 18) survive termination.

We may change, add or remove features, games, content or plans, or stop offering the Service, at any time. If we discontinue a paid plan you have prepaid, we'll give a pro-rata refund for the unused period. We may update these Terms; for material changes we'll tell you in the app or by email before they take effect, and may ask you to accept them. If you keep using the Service after changes take effect, you accept the updated Terms; if you don't agree, stop using the Service and cancel any plan.

These Terms, the Privacy Notice and any terms shown at purchase are the entire agreement between you and us about the Service. If any part is found unenforceable, it will be enforced to the maximum extent permitted and the rest stays in effect. Our not enforcing a provision isn't a waiver. You may not transfer these Terms; we may transfer them in connection with a reorganisation, merger or sale of the Service. We aren't responsible for delays or failures caused by events beyond our reasonable control. Headings are for convenience only. These Terms are in English; any translation is for convenience. The parties have requested that these Terms be drawn up in English. Les parties ont exigé que ces conditions soient rédigées en anglais.

Questions or help: support@innatora.com. Legal notices: legal@innatora.com. Privacy: privacy@innatora.com. Or use our contact form.